1Spot Work / Help centre

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Booking & prices

How do I book a Spotter?
Go to Book a Spotter, pick the kind of job, say how big it is, then choose a Spotter by their rate, reviews and jobs done (or let us pick). Choose a day and time and send. Nothing is booked or charged until we text you to confirm the time and all-in price. Read more
How much does it cost?
Flat-price jobs start at the prices in our price guide (for example furniture assembly from $71 per item, lawn mowing from $59). Hourly jobs are charged at your Spotter's own rate, usually $30 to $55 an hour depending on the work. Your all-in price is confirmed before booking. Read more
Who sets the price?
Each Spotter sets their own hourly rate for each kind of work, never below $25 an hour. You see their rate before you choose them, and we confirm the full price with you before anything is booked. Read more
Is there a booking fee?
Only a one-time $10 registration fee on your first job, included in that job's price. There are no other booking fees.
Can I choose who comes?
Yes. You can compare Spotters by rate, star rating, jobs done and their profile, and pick one. You can also set requirements (for example a check from the last 12 months or at least 4.5 stars) and only matching Spotters are shown. Read more
How fast can someone come?
Often within a few days, sometimes the same week. Pick your preferred day when you book and we'll confirm the earliest time a Spotter is free.
Do I need to supply tools and products?
Yes. You provide the equipment and supplies (cleaning products, vacuum, mower, drill, ladder, bags). Spotters bring their skills. Tell us what you have when you book so the job can start on time.
Is there a seniors discount?
Yes. Customers aged 65 or over and persons with a disability get 25% off any service priced $20 or more. Just tick the box when you book; no paperwork.
How do I reschedule or cancel?
Contact us as early as you can by text or call at 647.794.5275 or email info@1spotwork.com. Rescheduling details are confirmed when your job is booked. Read more
Do you do plumbing, electrical or gas work?
No. We only arrange everyday, unskilled jobs. Electrical, plumbing, gas, structural and commercial kitchen hood work need a licensed trade, and we're happy to point you to one.

Safety & checks

What background check do Spotters have?
Every Spotter must pass a vulnerable sector check before their first job. It's the most thorough police check available to the public in Canada, used for people who work with seniors, children and vulnerable people. We also verify photo ID and speak with every Spotter before approving them. Read more
Can I set my own requirements for who comes?
Yes. When you book you can require a vulnerable sector check dated in the last 12 months, Top Spotters only, a minimum star rating, a minimum number of jobs done, or a Spotter with a vehicle. Only Spotters who meet them are shown, and if you ask us to pick, we follow them too. Read more
How do I know who is in my home?
You see your Spotter's first name, profile, rating and check date before the visit. They check in with your job's code when they arrive, and the job isn't finished until you sign off on their phone. Read more
Are reviews real?
Yes. Only customers who signed off on a completed job can rate a Spotter, and reviews shown on our site are ones customers agreed to share. We never write or buy reviews.
What if something goes wrong during a job?
Don't sign off. Call or text us at 647.794.5275 from the job and we'll sort it out with you and your Spotter before anyone is paid. Read more

Guarantees & complaints

What is the Sign-Off Promise?
You don't pay a cent until you've signed off that the job is done. If something isn't right, don't sign: tell us and we'll work it out before anyone is paid. Read more
Is there a warranty on assembly or fix jobs?
Yes: our 30-Day Workmanship Guarantee. If something your Spotter assembled, mounted, hung or installed comes loose or wasn't done right within 30 days of sign-off, we send a Spotter back to fix it at no charge. It covers the workmanship, not parts, product defects or later damage. Read more
How do I make a complaint?
Use the contact form on our Help page and choose Complaint, or call or text 647.794.5275. We reply within 1 business day, and complaints go straight to the owner. Read more
How do I claim the workmanship guarantee?
Within 30 days of sign-off, send us your job number and a photo of the problem using the Help page form (choose Guarantee claim) or by text. We'll book a return visit. Read more

Payments

How do I pay?
After you sign off, pay 1Spot Work by Interac e-transfer to payment@1spotwork.com. Businesses get an HST-ready invoice. Never pay your Spotter directly.
Why can't I pay my Spotter directly?
So there's never a question about who was paid, how much, or for what. Spotters don't accept cash, card or e-transfer; if anyone asks, please decline and call us.

For businesses

Do you work with businesses?
Yes: offices, clinics, restaurants, shops, property managers, venues and contractors book us for deep cleans, setup and teardown, office moves, move-out units and supply runs. One price per job and one invoice. Read more
Can you help with events?
Yes. Spotters set up before and reset after events: chairs, tables, decor, and cleanup. Typical halls up to about 150 guests need 2 or 3 Spotters. We don't serve food or alcohol or provide security. Read more
Can you cover a shift for my staff?
No. We book defined jobs with a set price, like "reset the hall" or "deep clean the dining room", not staff to cover shifts. That keeps pricing simple for you. Read more

Becoming a Spotter

How do I become a Spotter?
Apply online in about 3 minutes and set your rates. We call you, verify your photo ID and start your vulnerable sector check. Once it has passed, your profile can go live and you can start taking jobs. Read more
How long until my first job?
Most of the wait is the vulnerable sector check from the police, which usually takes a few weeks depending on where you live. The rest (applying, the intro call, ID) takes a day or two. Read more
How much can I earn?
You set your own hourly rate from $25 and keep 85% on hourly jobs (80% on flat-rate jobs). For example, at $40 an hour you take home $34 an hour. Read more
Do I need experience or certificates?
No certificates. You need to be 18 or older, eligible to work in Canada, pass a vulnerable sector check, and have a phone that can text. Experience helps you get picked. Read more
Am I an employee?
No. Spotters are independent: you choose your jobs, hours and rates, and you're responsible for your own taxes. 1Spot handles booking and payment. Read more
Contact & complaints

Talk to a real person.

How we handle complaints

  1. 1
    We reply within 1 business dayEvery complaint goes straight to the owner, not a queue.
  2. 2
    We hear both sidesWe talk with you and your Spotter and check the job record: check-in, sign-off and photos.
  3. 3
    We make it rightA return visit, a redo under our guarantee, or a fair adjustment. We tell you what we decided and why.
For a guarantee claim, include what's wrong. We'll ask for a photo when we reply.

We'll reply by email or phone within 1 business day.