Two promises,
in writing.
You pay only when you're satisfied, and fix-type work is covered for 30 days after that.
The Sign-Off Promise
You don't pay a cent until you've signed off that the job is done. If something isn't right, don't sign: call or text us from the job and we'll work it out before anyone is paid.
30-Day Workmanship Guarantee
Assembly, mounting, hanging and light fixes are guaranteed for 30 days. If it comes loose or wasn't done right, a Spotter comes back and fixes it free. How it works
The 30-Day Workmanship Guarantee
What's covered: the workmanship on assembly and mounting, light handyman jobs (hanging, caulking, adjustments, blinds and curtain rods) and seasonal installs (gutter guards, holiday lights). If something your Spotter assembled, mounted, hung or installed comes loose, wobbles, or wasn't done right within 30 days of your sign-off, we send a Spotter back to fix it at no charge.
What isn't covered: parts or products (a faulty item, missing pieces, a bracket that breaks), damage from misuse, accidents or moving the item, work changed by someone else, and jobs that aren't assembly, mounting, handyman or installs (for example cleaning, which is covered by the Sign-Off Promise instead).
How to claim: within 30 days of sign-off, send your job number and what's wrong using the Help page (choose Guarantee claim) or text 647.794.5275. We'll ask for a photo and book the return visit.
The Sign-Off Promise
Every job ends with your signature on your Spotter's phone. You don't pay until you've signed off that the job was done to your satisfaction.
If something isn't right, don't sign. Tell your Spotter, and call or text us from the job. We'll work it out with you before anyone is paid: finishing the job, a return visit, or a fair adjustment.